How to Make a Reservation for Your Pet

Pet Air only accepts reservations from customers with a current account on file. If you do not have a current Pet Air Shipping Account on file, please go to our Create a Pet Air Shipping Account page to fill out an application.

Once your shipping account application has been approved, you are eligible to make reservations. We require bookings be made by the shipper at least three business days in advance. Any bookings made with less notice may be assessed a $25 - $75 non-refundable fee for rush handling. Please remember that the cut-off time for each business day is 11:00 am CST. Reservations made after this time will be processed the following business day.

If the receiver is paying for the shipment there will be an additonal $100 service fee. Receiver will need to call us with a valid Mastercard or Visa credit card number.
Your Pet's Travel Agent

Pet Air accepts reservations three different ways:

Online Orders
Online reservations qualify for discounted rates
and preferred customer shipping specials.

By phone:
Call our toll free reservation line.

By fax:
(816) 842-7387


Online reservations qualify for discounted rates and our preferred customer shipping specials.



Agents are available to take your order Monday through Friday, excluding major holidays, 8:30 a.m. CST to 4:30 p.m. CST. In order to facilitate the process, please have the following information available when you call the office:


Fax in your order anytime to (816) 842-7387. Please provide all the same information as required with a phone order.

Should you need to reschedule or cancel your reservation, call Pet Air as soon as possible to do so. Refunds for cancelled shipments may be obtained by returning the original air waybill and all paper work in your package to Pet Air 1527 Grand Blvd, Kansas City, MO 64108. A cancellation fee of at least $25 or 25% will apply to all refund requests. Any postage, Fed Ex, or handling fees are non-refundable. Questions regarding this or any policy may be directed to (816) 471-3852.
Animal Transportation Service 

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